A NOTE FROM A NEW CUSTOMER, OUT OF OIL,
AND SHE WAS THANKFUL FOR
LAUREN’S ATTENTION

“Austin just finished servicing our unit with priming and filling to
get us to tomorrow’s oil delivery.

Thank you so very much for the great care and attention you
have provided us today.

We look forward to working with East River Energy for many
years to come and are already so grateful for such exceptional
customer service!!”

“Dear Gentlemen:
Charlie Trentini was cordial and reassuring in response to mu panicked call when I
had no heat at all on a Sunday.

When he still hadn’t made it here 5 hours later, I was more nervous than I could
bear so I called your answering service him to give me an update as to when he
might be able to make it.

Instead of getting irritated that I had interrupted him again when he was so obviously
frantically busy, again he was kind and reassuring.

After he arrived, he was polite, friendly, and almost upbeat, so I was shocked when
he told me he’d been working all night (this was 2:30 in the afternoon).

He allowed me to watch him while he worked, and he explained what he was doing
and why, which meant a great deal to me. It also made it very obvious that he’s
extremely competent

You’re very lucky to have someone like him working for you.”
Sincerely
Rachel P., Branford CT

We have a fuel delivery and service contract with East River, and I wish to appraise
you of the excellent service provided by Mike G., Nate T, and Ray Seward over
the past 24 hours.

Our heating system began to malfunction yesterday when the furnace became
disabled during the cold snap. Although I was able to restart it, it would run for less
than a minute then shut off again. The interior temp dropped very quickly in the frigid
weather. I called East River around 6:30 in the evening and Nate called me back
very quickly. Mike arrived sooner after and began work. He removed a pebble from
the fuel line but problems persisted despite his diligent efforts. Nate himself
subsequently arrived and methodically diagnosed the possible causes and soon
identified the fuel filter as the issue. After the filter was replaced everything
seemed to be in order and both gentlemen cleaned up but remained on hand to
confirm all was well before they departed.

The next morning we noticed one zone would not respond to thermostat inputs. A
fuel leak also appeared at the front of the furnace. Ray Seward quickly responded.
He identified a faulty hydraulic jack and the need to adjust the temperature
differential settings on the furnace controller. His many years of experience was
evident as he quickly resolved all issues. All of the service personnel from
East River were approachable, accommodating, patient and professional. Please
extend our gratitude to them for jobs well done.

East River Energy customer, Patricia P. from
Madison, CT called the office today to rave about
her East River Energy technician, Ray. He arrived at
her home to diagnose a problem concerning uneven heat
distribution. Ray identified the problem and listened to
Patricia’s comments that the house was very dry.
He took the time to look at the humidifier and found there
was a problem with it. He repaired that as well.
She is very happy and wants Ray to be “her” technician!

East River Energy received an emergency call after
hours about a water issue from a customer in
Killingworth. During the follow up call to the
customer the following morning, the customer
conveyed how pleased he was with Bryant.
“He was great!” was the comment and also mentioned
Bryant did a “Face Time Call” with the cat sitter who
was at the residence while the customer was away to
analyze what service was needed..

I have been in construction my whole life, and worked
with many contractors. I was introduced to
East River Energy by one of my contractors. My first
call to them, was incredible, there response time was
fantastic, the staff was professional, polite and neat.
They were in constant communication with me about the
status of arrival to the completion of the job. An
Excellent company and I will not only be using them again,
I highly recommend you hire them for your services.

East River Energy technician Dan Ramos
received great praise from customer Susan L
about her service in her house in Madison.
He was very pleasant and knowledgeable.
She will remember his name for the future!

An East River Energy customer called in
to express thanks for the service. He called in
with a no heat call around 9 am on 12/30/25.
Tech was there (Ray S) and he now has heat
and all is good! With the holidays he didn’t
know what would happen so appreciated the
tech going out and wanted to thank
East River Energy!

An East River Energy customer called into
express thanks for the service. He called in
with a no heat call around 9 am on 12/30/25.
The tech was there (Ray S) and the customer
now has heat. All is good!
With the holidays he didn’t know what would
happen so appreciated the tech going out and
wanted to thank East River Energy!

Frank Z. from Hamden was really pleased
with the service visit for a new thermostat.
He said that he hopes we keep Paul for a
long, long time.

Barbara K. of Guilford called in to let us know how happy she was with Bryant when he was
there for routine service. He noticed she was handicapped, went above & beyond, going up &
down stairs to check all thermostats and all operations; treated her with respect, was
friendly, professional and thorough.
Wanted us to know how very happy she was with Bryant & with East River Energy.

East River Energy technician Dan Ramos
received great praise from customer Susan L
about her service in her house in Madison.
He was very pleasant and knowledgeable.
She will remember his name for the future!

East River Energy customer Joe T called in
with no heat and Paul got out to him same day,
Joe said Paul was an absolute delight to talk
with, very professional and was in & out with
the problem fixed! Joe wanted to make sure
to pass along the exceptional service!
He is nice and warm already!

Dan, the service technician, responded to my no-heat call on Sunday evening. I was very happy with Dan’s work. The heat is up and running. He did a really great job.

We require a minimum temperature in the house, and Christine was able to direct Paul to us promptly. I appreciate Christine for sending Paul to fix our heat. Our pet bird Cuddles, is fine.

“John Dahlberg called to thank all for the
service we have provided him.

Also, he wanted to pass on that Nate is
excellent at his craft and is an asset to
East River Energy.”

Financial Social Work Collaborative

We appreciate the friendly and professional experience we had with all of you. You can count on us to highly recommend your company to others.

Gail A. from Clinton had Charles perform
today’s preventative maintenance. She said
he was delightful and very conscientious.
She felt very comfortable with him.

“New customer Meg Campion called in and said
she was so happy with the service from Nate,
It was her first experience with us and he got
her hot water back on in 20 min! He was quick,
efficient & professional and she couldn’t be
happier!
Great job Nate!”

“Our RLD/East River Energy team
was first-rate, from the estimate through
installation and final equipment testing.”

Your technician, Nate, was outstanding! He quickly diagnosed the issue, explained to me, and fixed it. A great representative for your company.

Heather from Milford called to tell us about her amazing
service call with Paul Kryzwick..

“ As a single, female homeowner, it is very important to feel
comfortable with any workers in your home. Paul was
extremely respectful of myself and my home.”

Heather is thrilled to have found a company that has such
amazing employees.

Dr. Andrew Atton just called in to praise the work
of Nate and Neil on the new oil tank installation.
He was very impressed with how much pride Nate
has in his work.
This was the best work East River has ever
provided and are thrilled with the result.

WOW, technician, Paul K., is such a nice guy, a pure delight.  He is incredibly neat and knowledgeable! Paul is a breath of fresh air and an asset to the company. I’m torn between requesting my tried and true technician, Steve F., or my new favorite, Paul.

Susan l of Madison said that she can’t say
enough about Rogger and his install team.
They were great to have in her home, they
worked very hard, and left the home very
clean when the job was done. Just a bunch
of fantastic guys!!

Meg called in and said she was so happy with the service from Nate, it was her first experience with us and he got her hot water back on in 20 min! He was quick, efficient & professional and she couldn’t be happier! Great job Nate!

Rita Mauro just wanted to let everyone know how much Paul K made her day! He came out and performed maintenance on her heating systems, said he went above and beyond, and was most impressed with his professionalism.

The office received a call from Sally W. to
say how happy she was with technician
Dan Ramos.
He went above and beyond the routine
maintenance and was able to identify future
issues and offered a plan to resolve them.
Dan is very professional and knowledgeable.

Jay Lewis just completed her preventative maintenance today and she said he is so
thorough and he feels like part of her family. She is so happy that he is still a part of
RLD Heating & Cooling and now East River Energy!!
She wants him all the time!!!

To the Herzog Family:

I would like you to be aware of how appreciative I am of my recent experience with your company.

It began April 25th during regular service/maintenance. “Tall” Steve noted the issue and showed me photos. He reported it promptly and Mike Chickos was out the next day to evaluate and assess. Mr. Chickos gave me information that was informative and very helpful. I had a proposal with two options within about 24 hours. I had several questions that were addressed knowledgeably  and I made my decision with confidence as a result.

We all have to “wait our turn”, but I was ready to go forward as your scheduling permitted. Again Mr Chickos was sensitive to an issue we have with a very young family member. April 10th and 11th John, Mike (“G” I believe), Roger, and Steve Falco replaced my HVAC and heat pump. They were polite, friendly, timely, and before leaving made sure the crawlspace was neat and that I understood the new thermostat. I sighed in relief until over the weekend I noted an area on the exterior of the pump with putty. I emailed my concern to Mr Chickos and sent photos via text. As this was done Sunday evening I did not expect a reply until Mon. Mr Chickos was in touch with me Sun, Mon, and today. I felt reassured that my issue would be dealt with fairly as well as taken seriously. He has kept me up to date daily on what will be done, approximately when, etc. He came by to reinforce the problem area.

As this represents a costly project for me I am more than doubly appreciative! It is easy to complain, but folks often forget to offer the praise.

Everyone I’ve dealt with….Christine, Diane, and all the men mentioned above seem to take real pride in their work/service. And Mr Chickos treats your company like it was his own.

So heartfelt thanks. You should be proud of your staff. I do hope I was easy to work with. I’d be happy if you’d relay my gratitude to all involved.

Sincerely,

Suzanne Sale

“East River has been our oil delivery company for
years. Two nights ago, our water heater blew and I
came home to a basement full of water. I called the
on-call technician and he sent someone out that
evening to stop the flow of water and assess the
damage. By noon time the next day, the entire
system had been replaced, and is now working
wonderfully. I honestly thought we would be without
hot water for days, but East River came to our
rescue so quickly! Can’t recommend their
service enough!”

Sally and & Joe Woolston called in today to express their
thanks to East River Energy and commend Rogger Cueva-Pozo
on his excellent work and professionalism.

Rogger came out at 3:45am to fix an emergency no heat call.
To complicate the situation, Sally and Joe are in Florida and
had to remotely guide him in gaining access into the home.
Rogger was fantastic throughout the entire call and did an
amazing job under very difficult circumstances.

We would like to extend our gratitude to
Nate, JR, and Robert on going above and
beyond to get our system up and running again.

Amazing teamwork, thank you so, so much!

I wanted to let you know that Tom O’Neil did a great job on his last tune up and was very impressed with Tom’s knowledge and workmanship.

One of our customers, Joe W. from Guilford just called to say how much he appreciates East River Energy and all of the services we provide. He and his wife were in Florida Saturday, January 15th. In the middle of the night they received a low temperature alarm at their home in Guilford. They received a call back from the on call East River Energy Technician, Nate. Nate responded to their home at 7 AM, called them and was talked through gaining entry into the house. Nate’s work order notes: “System working all thermostats were set to just under 50* low temp alarm going off. Customer in FL. I set all stats to 65.” Joe was very appreciative that the thermostats were increased to 65 degrees, and to learn that the house had not frozen, because he and his wife were returning from Florida that day. Potential problem was averted; customer happy. East River Energy provides its customers 24/7 service. That’s peace of mind you can count on even when you’re not at home! Just a reminder, since temperatures can drop unexpectedly this time of year. keep your thermostats to at least 62 degrees when you’re away for any length of time so pipes don’t freeze and possibly burst.

My family has owned and operated M&M since 1955. The decision to merge wasn’t easy and frankly unsettling, that is until through the grace of god we crossed paths with East River Energy. To us, M&M isn’t just an oil company. It is a business that has provided a wonderful life to three generations of my family. It was important to us to make sure we found another company that valued their customers and their employees as much as we do. The Herzogs, with no question were those people. They instill a family culture within their company and know the value of their customers and what loyalty means, they understand the value of long term mutually beneficial relationships in a day and age where that business philosophy is disappearing. Proud to be part of such a great company and join forces with such a great family!

Just wanted to pass along my thanks to your crew for doing a fantastic job yesterday installing the new boiler and hot water tank. They were very professional and left the basement clean as a whistle when they were done. I would be glad to be a reference for your company in the future.

5-star experience with East River Energy! My previous heating oil supplier let my tank run out, causing my furnace to shut down. I called East River, and they responded without hesitation by sending their guys to my home for an emergency call. They filled my tank and got me back up and running while explaining everything clearly to me. Truly exceptional service!

We are fortunate to have these beautiful “Trucks of Hope” spreading awareness and supporting our efforts throughout the local communities. Thanks to East River Energy and the Herzog family.