One of our customers, Joe W. from Guilford just called to say how much he appreciates East River Energy and all of the services we provide. He and his wife were in Florida Saturday, January 15th. In the middle of the night they received a low temperature alarm at their home in Guilford. They received a call back from the on call East River Energy Technician, Nate. Nate responded to their home at 7 AM, called them and was talked through gaining entry into the house. Nate’s work order notes: “System working all thermostats were set to just under 50* low temp alarm going off. Customer in FL. I set all stats to 65.” Joe was very appreciative that the thermostats were increased to 65 degrees, and to learn that the house had not frozen, because he and his wife were returning from Florida that day. Potential problem was averted; customer happy. East River Energy provides its customers 24/7 service. That’s peace of mind you can count on even when you’re not at home! Just a reminder, since temperatures can drop unexpectedly this time of year. keep your thermostats to at least 62 degrees when you’re away for any length of time so pipes don’t freeze and possibly burst.
Mike G.
Just wanted to pass along my thanks to your crew for doing a fantastic job yesterday installing the new boiler and hot water tank. They were very professional and left the basement clean as a whistle when they were done. I would be glad to be a reference for your company in the future.
Shawn H.
5-star experience with East River Energy! My previous heating oil supplier let my tank run out, causing my furnace to shut down. I called East River, and they responded without hesitation by sending their guys to my home for an emergency call. They filled my tank and got me back up and running while explaining everything clearly to me. Truly exceptional service!
Jean K.
We are fortunate to have these beautiful “Trucks of Hope” spreading awareness and supporting our efforts throughout the local communities. Thanks to East River Energy and the Herzog family.