To the Herzog Family:

I would like you to be aware of how appreciative I am of my recent experience with your company.

It began April 25th during regular service/maintenance. “Tall” Steve noted the issue and showed me photos. He reported it promptly and Mike Chickos was out the next day to evaluate and assess. Mr. Chickos gave me information that was informative and very helpful. I had a proposal with two options within about 24 hours. I had several questions that were addressed knowledgeably  and I made my decision with confidence as a result.

We all have to “wait our turn”, but I was ready to go forward as your scheduling permitted. Again Mr Chickos was sensitive to an issue we have with a very young family member. April 10th and 11th John, Mike (“G” I believe), Roger, and Steve Falco replaced my HVAC and heat pump. They were polite, friendly, timely, and before leaving made sure the crawlspace was neat and that I understood the new thermostat. I sighed in relief until over the weekend I noted an area on the exterior of the pump with putty. I emailed my concern to Mr Chickos and sent photos via text. As this was done Sunday evening I did not expect a reply until Mon. Mr Chickos was in touch with me Sun, Mon, and today. I felt reassured that my issue would be dealt with fairly as well as taken seriously. He has kept me up to date daily on what will be done, approximately when, etc. He came by to reinforce the problem area.

As this represents a costly project for me I am more than doubly appreciative! It is easy to complain, but folks often forget to offer the praise.

Everyone I’ve dealt with….Christine, Diane, and all the men mentioned above seem to take real pride in their work/service. And Mr Chickos treats your company like it was his own.

So heartfelt thanks. You should be proud of your staff. I do hope I was easy to work with. I’d be happy if you’d relay my gratitude to all involved.

Sincerely,

Suzanne Sale

“East River has been our oil delivery company for
years. Two nights ago, our water heater blew and I
came home to a basement full of water. I called the
on-call technician and he sent someone out that
evening to stop the flow of water and assess the
damage. By noon time the next day, the entire
system had been replaced, and is now working
wonderfully. I honestly thought we would be without
hot water for days, but East River came to our
rescue so quickly! Can’t recommend their
service enough!”

Sally and & Joe Woolston called in today to express their
thanks to East River Energy and commend Rogger Cueva-Pozo
on his excellent work and professionalism.

Rogger came out at 3:45am to fix an emergency no heat call.
To complicate the situation, Sally and Joe are in Florida and
had to remotely guide him in gaining access into the home.
Rogger was fantastic throughout the entire call and did an
amazing job under very difficult circumstances.

We would like to extend our gratitude to
Nate, JR, and Robert on going above and
beyond to get our system up and running again.

Amazing teamwork, thank you so, so much!

I wanted to let you know that Tom O’Neil did a great job on his last tune up and was very impressed with Tom’s knowledge and workmanship.

Good morning ladies,You are the only people I have contact information for so I’m relaying my good comments to you.

Electricity was restored at 2 this morning after 2 days without. My house was a frigid 53 degrees.
Everything was working except the boiler. I waited an hour hoping it would get going but no. So at
3 AM I called for help. The great reviews start there.

The gal taking my call was delightful, funny, professional, warm, and did her job well to get my
issue to a technician quickly.

The technician called right away and was great even at 3AM on a windy cold night. Though my
call for help woke him, he was alert and eagerly came to my rescue within a mere 30 minutes.
He arrived with a cheerfulness vs a grudging attitude that would have been understandable. He
quickly realized the power issue had triggered a hard lockout. All it took was pressing the reset
button for a while. A simple fix that disrupted his good night’s sleep and still he was great. It felt
like he was genuinely happy to get my home warm no matter the hour.

I didn’t get their names but I hope you can find them with a quick records check. Please pass my
note along to management and hopefully shine a light on their great performance.
Steve Langlan was the tech

Warm regards,
Lorraine Esposito
Happy Total Comfort Customer